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Utility and Energy Assistance

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Home energy costs can be challenging for Ohioans on fixed or low incomes. The Ohio Department of Aging partners with the Ohio Development Services Agency, the Office of the Ohio Consumers' Counsel, and the Public Utilities Commission of Ohio to provide programs and information to help eligible older Ohioans..

Energy Assistance Programs sponsored by the Ohio Development Services Agency help low-income Ohioans of all ages deal with the costs of heating or cooling their homes.

  • Home Energy Assistance Program - HEAP helps low-income Ohioans of all ages pay heating and cooling bills.
  • Emergency HEAP - Emergency HEAP assists households that have had their utilities disconnected, face disconnection, or that have a 10-day supply (or less) of bulk fuel.
  • Percentage of Income Payment Plan - PIPP is an extended payment plan for qualifying customers that requires regulated gas and electric companies to accept payments based on a percentage of household income.
  • Home Weatherization Assistance Program - HWAP helps qualifying low-income homeowners and renters reduce energy consumption while increasing the comfort of their homes.

In addition, the Ohio Development Services Agency offers a Summer Crisis Program and Winter Crisis Program, which provide one-time benefits to help eligible consumers pay a utility bill or repair or purchase heating and cooling equipment. The Public Utilities Commission of Ohio's Winter Reconnect Order can also help with heating bills.

For more information on these programs, call toll-free 1-800-282-0880, or contact your area agency on aging.

The Public Utilities Commission of Ohio can answer consumer's questions and help resolve issues with providers of electric, natural gas, telephone, water, or household moving services. They offer the Lifeline Telephone Assistance Program to help make basic local telephone service more affordable for income-eligible Ohioans, as well as the Apples to Apples comparison tool to get the most out of energy choice programs, and much more. Call the consumer help line at 1-800-686-7826.