Staying Connected: How It Works

Check-in calls will be made from 7 a.m. – 6 p.m. daily. You choose the time that suits you. You can place a hold on these calls at any time.

Who can participate?

Ohio residents 60 years of age or older who:

• Have a valid phone number (mobile or landline).
• Provide an alternate contact (preferred but not required).

How it works

We will make three attempts to contact you. When you respond, you have these options:

• Confirm you are OK.
• Transfer to learn more about aging services in your area.
• Connect for a friendly chat.

If you do not answer after three attempts, we:

• Reach out to your alternate contact, if one is provided.
• Place a live call to you and your alternate, if previous contacts fail.
• Notify local non-emergency services (e.g., sheriff’s office) if live call fails to connect.*

* This is not an emergency service. If you have an emergency, call 9-1-1.

Learn how to sign up.