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Staying Connected: How It Works
Image shows an older woman seated at a table and listening to someone on a cell phone.

Check-in calls will be made from 7 a.m. – 6 p.m. daily. You choose the time that suits you. You can place a hold on these calls at any time.

Who can participate?

Ohio residents 60 years of age or older who:

  • Have a valid phone number (mobile or landline).
  • Provide an alternate contact (preferred but not required).

How it works

We will make three attempts to contact you. When you respond, you have these options:

  • Confirm you are OK.
  • Transfer to learn more about aging services in your area.
  • Connect for a friendly chat.

If you do not answer after three attempts, we:

  • Reach out to your alternate contact, if one is provided.
  • Place a live call to you and your alternate, if previous contacts fail.
  • Notify local non-emergency services (e.g., sheriff’s office) if live call fails to connect.*

* This is not an emergency service. If you have an emergency, call 9-1-1.

Learn how to sign up.