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Long-Term Care Ombudsman Program

Image shows a woman kneeling next to an older woman in a wheechair enjoying time outdoors.

Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights.

Ombudsman representatives do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns.

In addition, ombudsman representatives:

  • Advocate for person-centered approaches by providers to meet the needs and honor the preferences of residents;
  • Link residents with services or agencies;
  • Offer resources for selecting long-term care providers; and
  • Provide information and assistance with benefits and insurance.

For assistance, contact your regional long-term care ombudsman program, or call 1-800-282-1206.