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Image is the Ombudsman logo with the phrase "Expect Excellence in your Care" highlighted.

Ombudsmen work to resolve problems related to the health, safety, welfare, and rights of individuals who live in long-term care (LTC) facilities, such as nursing homes, board and care and assisted living facilities, and other residential care communities.

State Ombudsman Email: OhioOmbudsman@age.ohio.gov
State Ombudsman Hotline: 1-800-282-1206
Find your regional long-term care ombudsman program.

Learn more about the ombudsman program and related assistance at the resources below.

The role of long-term care ombudsmen during the COVID-19 public health emergency

Image shows an older woman in a wheelchair looking out a window.The COVID-19 pandemic has been very difficult on residents of long-term care facilities. Not only are residents at particular risk of illness and death from the coronavirus itself, they may also be experiencing loneliness and isolation due to the restrictions on visitation in the facilities.

Ombudsmen can help families and friends connect to their loved ones living in long-term care facilities. Current public health orders limit some visitation but many opportunities still exist:

Long-Term Care Ombudsmen stand ready to assist residents and their loved ones navigate the visitation opportunities in long-term care facilities such as nursing homes and assisted living facilities. County positivity rates are one of the criteria facilities should use to evaluate the safety of opening for indoor visitation.

A family guidance brochure Mom's Vaccinated: When Can I Visit Her Nursing Home may help navigate the visitation policy for nursing homes.