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Coming Soon: Changes to Department of Aging Provider Certification Process
Image shows an older woman holding a digital tablet and pointing at the screen while a younger woman smiles and looks over her shoulder. The image includes the words 'Provider Updates


The Ohio Department of Medicaid (ODM) is implementing a new provider application system called Provider Network Module (PNM), the new single front door platform for Medicaid Providers.  With this introduction, all Ohio Department of Aging (ODA) and other state Medicaid waiver providers will have a single point of entry provider portal giving providers one front door to manage enrollment administration.  The PNM module streamlines the enrollment and revalidation processes and simplifies the user experience. 

ODM will roll-out the new PNM system for all new and existing Ohio Medicaid Providers later this year.  In the coming weeks ODM will share insight into the change and provide timelines, resources, and instructions for PNM through email notifications to providers and stakeholders of the upcoming PNM implementation plan.

Once the new PNM system is implemented, all providers will sign-in through the PNM portal and select which state agency they want to apply: ODA, DODD, or ODM.  Based on the provider’s selection, the provider will be redirected to the appropriate Agency’s system to complete the application process. 

The process for adding services or expanding to other regions for providers will remain unchanged from our current process.  ODA will work with ODM to add this change to PNM in the future.

Please check back for updates on the implementation of the PNM portal.  As roll-out dates are announced, ODA will update information regarding how to apply for provider certification.

If you have provider questions related to the new PNM system, please direct them to ODM’s dedicated provider network module email box at: PNMCommunications@medicaid.ohio.gov.  Providers may also review information on ODM’s website. 

For application questions, providers may continue to email Provider_Enrollment@age.ohio.gov.