QUALITY

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The Ohio Department of Aging

Ohio Department of Aging Long-term Care Ombudsman Programs

 

Ombudsman: Expect Excellence in Your Care

For assistance:
1-800-282-1206
elderrights@age.ohio.gov
Or contact your regional ombudsman.

 

About the Ombudsman

Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights.

Ombudsmen do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns.

In addition, ombudsmen:

  • Advocate for person-centered approaches by providers to meet the needs and honor the preferences of residents;
  • Link residents with services or agencies;
  • Offer resources for selecting long-term care providers; and
  • Provide information and assistance with benefits and insurance.

Office of the State Long-Term Care Ombudsman Annual Report, FFY 2013

Program Profile: Ombudsman

 

Ombudsman Data Dashboard

Each quarter, the State Ombudsman's Office posts data about the services ombudsmen provide consumers. Measures were developed in collaboration with regional ombudsman program directors and include measures recommended by the Ombudsman Performance Incentives Advisory Workgroup, as well as ombudsman quality measures that have been part of the overall quality framework of the office for many years.
View the data dashboard...

For questions, please contact elderrights@age.ohio.gov.

 

 

Quality, Person-Centered Care

The Office of the State Long-term Care Ombudsman promotes person-centered care, which puts consumers at the heart of all care decisions and gives them a voice about what care they receive, from whom, when and where. Person-centered care not only leads to better outcomes for the consumer, but also contributes to higher staff satisfaction and retention.

Advancing Excellence in America's Nursing Homes

Person-Centered Care Coalition


 

Step Up for Consumer Rights!
Be a Volunteer Ombudsman.

 

MyCareOhio + Ombudsman = Excellence

The ombudsman also serves consumers in MyCare Ohio.

If you are enrolled in MyCare Ohio, you have the right to expect your services to be excellent. This means that the services you receive should be:

  • Managed by professionals who understand your needs and preferences and who respond to your questions and comments;
  • Delivered by caregivers who are well-trained;
  • Provided with dignity and respect for you as an individual; and
  • Based on your choices

If your MyCare Ohio services don't meet these expectations, Ohio’s Office of the State Long-Term Care Ombudsman can help you resolve issues with plans and providers. We will work with you and your providers to find resolutions to problems that focus on the underlying causes, while ensuring consumer choice and quality are maintained.

Ombudsman assistance for MyCare Ohio participants also includes providing information about services and explaining your rights as a consumer. As with other settings and programs, Ombudsman assistance for MyCare Ohio participants is free.

Call 1-800-282-1206 or Contact your local ombudsman program for assistance.

 

Consumer Resources

Long-term Care Consumer Guide
Learn about and compare Ohio nursing homes.

Ohio Benefit Bank - Identify public benefits for which you may qualify.

ProSeniors - Free legal information, advice and referral for older Ohioans.