About the 2018 Ohio Nursing Home Family Satisfaction Survey

In 2018, the Department will survey the family members of Ohio's nursing homes and residential care facilities. We ask a family member or friend of each facility resident about his or her perception of the facility's activities, administration, meals and dining, direct care, nursing and other factors that affect his or her family member's life in the facility. The Department will mail a survey to a sample of family members of Ohio's nursing home and residential care facility residents between April and July. The surveys are anonymous and may be returned via U.S. mail to Scripps Gerontology Center or via an Internet survey tool.

In 2017, the Department directly surveyed residents of nursing homes and residential care facilities. The results of that survey are available on the Long-Term Care Consumer Guide website.

Survey Results

Overall facility satisfaction scores and individual facility reports will be available on the Long-Term Care Consumer Guide website early in 2019. If you need help with a specific problem at your loved one's nursing home, please contact your Regional Long-Term Care Ombudsman program.

Family Survey Instructions:

The Ohio Department of Aging, contracting with Scripps Gerontology Center at Miami University, will be sending a satisfaction survey to a sample of nursing home and residential care facility residents’ family members or friends.  In order for the Department to obtain the familly members' addresses, each home will need to submit a contact list in advance of the survey.

Please refer questions about the Family Satisfaction Survey to the toll-free survey helpline at 1-844-864-0049 or email familysurvey@miamioh.edu.  


* The sample form is for reference purposes only and will not be accepted as a survey submission. Only official survey forms sent to family members by the Ohio Department of Aging will be accepted.

2018 Family Satisfaction Survey Timeline

Facilities receive instructions for family list submission

Between April 9 and July 16, 2018
(letters will go out in ZIP code batches every 2 weeks*)

Facilities submit family list to ODA 

Two weeks after receipt of instructions

ODA performs sampling and sends mailing list to printer

Upon receipt of family list from each home

Reminder postcard sent to family recipients

Two weeks after survey mailed

Families respond to survey

Through the end of October 2018

Survey results published

January-March 2019


*The anticipated dates for submission are as follows:

Group #

ZIP Code Range

Letter mailed to LNHA

Submission due date


43000 to 43199

March 23, 2018

April 9, 2018


43200 to 43899

April 6, 2018

April 23, 2018


43900 to 44099 and
45000 to 45199

April 20, 2018

May 7, 2018


44100 to 44399

May 18, 2018

June 4, 2018


44400 to 44999

June 1, 2018

June 18, 2018


45200 to 45499

June 15, 2018

July 2, 2018


45500 to 45999

June 29, 2018

July 16, 2018