In 2018, the Department will survey the family members of Ohio's nursing homes and residential care facilities. We ask a family member or friend of each facility resident about his or her perception of the facility's activities, administration, meals and dining, direct care, nursing and other factors that affect his or her family member's life in the facility. The Department will mail a survey to a sample of family members of Ohio's nursing home and residential care facility residents between April and July. The surveys are anonymous and may be returned via U.S. mail to Scripps Gerontology Center or via an Internet survey tool.
In 2017, the Department directly surveyed residents of nursing homes and residential care facilities. The results of that survey are available on the Long-Term Care Consumer Guide website.
Overall facility satisfaction scores and individual facility reports will be available on the Long-Term Care Consumer Guide website early in 2019. If you need help with a specific problem at your loved one's nursing home, please contact your Regional Long-Term Care Ombudsman program.
The Ohio Department of Aging, contracting with Scripps Gerontology Center at Miami University, will be sending a satisfaction survey to a sample of nursing home and residential care facility residents’ family members or friends. In order for the Department to obtain the familly members' addresses, each home will need to submit a contact list in advance of the survey.
Please refer questions about the Family Satisfaction Survey to the toll-free survey helpline at 1-844-864-0049 or email firstname.lastname@example.org.
* The sample form is for reference purposes only and will not be accepted as a survey submission. Only official survey forms sent to family members by the Ohio Department of Aging will be accepted.
Facilities receive instructions for family list submission
Between April 9 and July 16, 2018
(letters will go out in ZIP code batches every 2 weeks*)
Facilities submit family list to ODA
Two weeks after receipt of instructions
ODA performs sampling and sends mailing list to printer
Upon receipt of family list from each home
Reminder postcard sent to family recipients
Two weeks after survey mailed
Families respond to survey
Through the end of October 2018
Survey results published
*The anticipated dates for submission are as follows:
ZIP Code Range
Letter mailed to LNHA
Submission due date
43000 to 43199
March 23, 2018
April 9, 2018
43200 to 43899
April 6, 2018
April 23, 2018
43900 to 44099 and
45000 to 45199
April 20, 2018
May 7, 2018
44100 to 44399
May 18, 2018
June 4, 2018
44400 to 44999
June 1, 2018
June 18, 2018
45200 to 45499
June 15, 2018
July 2, 2018
45500 to 45999
June 29, 2018
July 16, 2018