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Be a Volunteer Ombudsman

Image shows an ombudsman volunteer visiting a worm in her nursing home room. Both women are smiling and the volunteer is carrying a notepad and phone.

Volunteer to support the Office of the State Long-Term Care Ombudsman and your regional long-term care ombudsman program.

Ombudsman volunteers provide a voice for long-term care consumers. Volunteers visit consumers in their own homes, nursing homes, or assisted living facilities. In nursing homes and assisted living facilities, volunteers observe conditions and care and inform residents about their rights. For consumers who choose to receive care in their own homes, volunteers talk to consumers about their caregivers and services they receive.

Volunteers receive free ombudsman certification training totaling 16 hours in the classroom with some additional self-study work at home and 13 hours of interactive field work with a staff ombudsman. Volunteers are asked to complete 18 continuing education units annually to maintain certification.