“Nursing homes are among those on the front line that we expect to provide consistent quality care. Those who are patients or reside in a nursing home most likely enter in a vulnerable state with limited ability to advocate for themselves. Therefore, it is imperative for all entrusted with their care to provide an environment that is healthy and safe. This requires an important balance of both sound regulations and day-to-day care. When either is compromised, people are at risk,” Ms. McElroy added. “The Department houses the Office of the State Long-Term Care Ombudsman, which advocates for people receiving home and community-based services and nursing home care. Although ombudsmen do not regulate nursing homes and home health agencies, they work with providers, residents, their families and other representatives to resolve complaints about services and ensure consumer rights. At this time, the Ohio Department of Health and local law enforcement have announced that they are investigating this matter.“ In the event anyone has questions about older adult services please contact 1-800-282-1206.