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Residents of Ohio’s nursing homes and assisted living facilities rate their providers Bookmark

Residents of Ohio’s nursing homes and assisted living facilities rate their providers

Columbus, Ohio – The Office of the State Long-Term Care Ombudsman, a division of the Ohio Department of Aging, has released results of the 2017 Long-Term Care Resident Satisfaction Survey. The survey, conducted through face-to-face interviews with residents of nursing homes and residential care (assisted living) facilities, gauges residents’ satisfaction with an array of focus areas related to their care and everyday life.

The statewide average score for resident satisfaction in nursing homes was 77.8 (out of 100). The Statewide average score for resident satisfaction in assisted living facilities was 85.2 (out of 100). Full facility-specific satisfaction survey reports are available on the Long-Term Care Consumer Guide website (www.ltc.ohio.gov).

“For a decade and a half, the Long-Term Care Consumer Guide has helped older Ohioans and their families make one of the most difficult and important decisions in their lives or that of a loved one,” said Erin Pettegrew, Acting State Long-Term Care Ombudsman. “The guide and its annual satisfaction surveys are also valuable resources for facility staff and leadership as they continue to reach toward a higher bar for quality.”

“We sometimes forget that these facilities are ‘home’ for those who live there. Residents deserve their homes to be as responsive to their needs and reflective of their interests and values as possible,” added Beverley Laubert, Interim Director of the Department of Aging. “Scores in this and other surveys show us that person-centered care not only drives customer satisfaction upward, but also leads to higher quality of life and better health outcomes.”

The 2017 Long-Term Care Resident Satisfaction Survey was conducted between July and December 2017 by Vital Research, LLC, through a competitive contract with the Department of Aging. Surveyors conducted structured face-to-face interviews with a random sample of residents in each facility. A total of 23,145 residents in 963 nursing homes and 12,849 residents of 687 assisted living facilities were interviewed. Slightly more than half of each type of facility (501 nursing homes and 357 assisted living) scored above the statewide average.

In addition to overall satisfaction, the survey measures how well specific aspects of the facility meet the residents’ needs and expectations. Areas explored include environment, choice and quality of meals, safety, care, staff and how residents spend their time, along with others. In both types of facilities, residents were most satisfied with the environment (e.g., cleanliness, privacy) and care. Lower satisfaction was reported with meals and how residents spend their time.

“With this data, we can help facilities focus on areas that are most important to the people they serve,” Pettegrew said. “Quality care is a partnership between the facility, the resident, family members and advocates like ombudsmen.”

In 2018, the State Ombudsman’s office is surveying family members of nursing home and assisted living residents. Results of the 2016 Family Satisfaction Survey are currently available in the Long-Term Care Consumer Guide.

Volunteers are another way the Office of the State Long-Term Care Ombudsman advocates for consumers and helps nursing homes. If you would like to volunteer to visit with nursing home and assisted living residents and help them resolve issues with their care, call the State Ombudsman’s office at 1-800-282-1206 or visit www.stepup.ohio.gov. To learn more about the Ombudsman program, visit www.ombudsman.ohio.gov.

Top 25 Ohio Nursing Homes for Overall Resident Satisfaction - 2017

RANK

FACILITY NAME

CITY

COUNTY

SCORE

1

Tiffin Rehabilitation Center

Tiffin

Seneca

97.50

2

Glenmont

Hilliard

Franklin

96.62

3

Ursuline Center

Toledo

Lucas

95.96

4

Willow Ridge of Mennonite Home Communities of Ohio

Bluffton

Allen

95.00

5

Otterbein North Shore

Lakeside

Ottawa

94.78

6

The Meadows of Ottawa

Ottawa

Putnam

93.78

7

Belmont Manor

St Clairsville

Belmont

93.08

8

Mohun Health Care Center

Columbus

Franklin

92.67

9

Kendal At Granville

Granville

Licking

91.97

10

Salem Regional Medical Center-SNF

Salem

Columbiana

91.55

11

Ashtabula County Nursing Home

Kingsville

Ashtabula

91.48

12

Kendal At Oberlin

Oberlin

Lorain

91.44

13

The Atlantes

Cincinnati

Clermont

91.28

14

Mount Notre Dame Health Center

Cincinnati

Hamilton

91.28

15

St Rita's Transitional Care Unit

Lima

Allen

91.25

16

Mother Margaret Hall Nursing Home

Mount Saint Joseph

Hamilton

91.05

17

Little Sisters of the Poor

Oregon

Lucas

90.97

18

The Good Shepherd

Ashland

Ashland

90.89

19

Mill Manor Care Center

Vermilion

Erie

90.79

20

Village Green Health Campus

Greenville

Darke

90.74

21

Fairmount Health Center

Willoughby

Lake

90.62

22

Four Winds Nursing Facility

Jackson

Jackson

90.32

23

Regina Health Center

Richfield

Summit

90.30

24

Archbishop Leibold Home

Cincinnati

Hamilton

90.29

25

Select Specialty Hospital-Cleveland

Cleveland

Cuyahoga

90.14

 

Top 25 Ohio Residential Care (Assisted Living) Facilities for Overall Resident Satisfaction - 2017

RANK

FACILITY NAME

CITY

COUNTY

SCORE

1

Van Wert Manor

Van Wert

Van Wert

98.62

2

McMullen Assisted Care

Loudonville

Ashland

97.45

3

Grace Brethren Village

Englewood

Montgomery

97.44

4

Amherst Manor

Amherst

Lorain

96.82

5

Maplewood of Shane's Village

Rockford

Mercer

96.80

6

Christian House

East Palestine

Columbiana

96.80

7

Brewster Parke

Brewster

Stark

96.64

8

Villa Vista Royale

Steubenville

Jefferson

96.61

9

Regina Health Center

Richfield

Summit

96.26

10

Chalet at The Vineyard on Catawba

Port Clinton

Ottawa

96.17

11

Memories of Marie

Toronto

Jefferson

96.11

12

Parkside

Reynoldsburg

Franklin

96.03

13

Our Lady of Grace Hall

Sylvania

Lucas

96.00

14

Kingston Residence of Vermilion

Vermilion

Erie

95.89

15

Community Commons

Warren

Trumbull

95.84

16

Monroe County Assisted Living

Woodsfield

Monroe

95.65

17

Judson Palmer Home

Findlay

Hancock

95.56

18

Inn of Bel Air

Alliance

Stark

95.12

19

Primrose Retirement Communities

Zanesville

Muskingum

95.10

20

Vancrest of Ada Assisted Living

Ada

Hardin

95.08

21

Centreville Village

Carrollton

Carroll

94.88

22

The Lakes of Sylvania

Sylvania

Lucas

94.80

23

Willow Brook at Delaware Run

Delaware

Delaware

94.75

24

Mount Alverna Village

Parma

Cuyahoga

94.67

25

Wadsworth Pointe

Wadsworth

Medina

94.65

 

About ODA – The Ohio Department of Aging serves and advocates for the needs of Ohioans age 60 and older, as well as their families, caregivers and communities. Programs include home and community based long-term supports and services, as well as initiatives to promote health and wellness throughout the lifespan. Visit www.aging.ohio.gov.

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Avatar  Vikki Cunningham 3 months ago

Thank you for making this information available to seniors and their families.

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