Twelve Regional Long-term Care Ombudsmen safeguard consumers of care services in their areas, advocating for quality care, investigating complaints and giving them a voice. About half of these regional programs are part of the Area Agency on Aging, while the other half are housed within other community service and advocacy agencies.
Ombudsmen field complaints about long-term care services, voice clients' needs and concerns to nursing homes, home health agencies, and other providers of long-term care. While they do not "police" nursing homes and home health agencies, they work with the long-term care provider and you, your family, or other representatives to resolve problems and concerns you may have about the quality of services you receive.
Ombudsmen link you with the services or agencies you need to live a more productive, fulfilling life, advise you on selecting long-term care in Ohio, inform you about the rights of consumers and provide information and assistance with benefits and insurance.
Program Profile: Office of the Long-term Care Ombudsman
Regional Long-term Care Ombudsman Programs
- Region 1 - Cincinnati Area
Serving Butler, Clermont, Clinton, Hamilton & Warren counties
Mary Day, Managing Ombudsman, Pro-Seniors LTCOP
7162 Reading Road, Suite 1150
Cincinnati, OH 45237
1-800-488-6070
www.proseniors.org
- Region 2 - Dayton Area
Serving Champaign, Clark, Darke, Greene, Logan, Miami, Montgomery, Preble & Shelby counties
Monica Wynn
15 E. Fourth St., Suite 208
Dayton, OH 45402
1-800-395-8267
www.dayton-ombudsman.org
- Region 3 - Lima Area
Serving Allen, Auglaize, Hancock, Hardin, Mercer, Putnam & Van Wert counties
Marianne Bradshaw
892-A S. Cable Road
Lima, OH 45805-2516
1-800-653-7778
- Region 4 - Toledo Area
Serving Defiance, Erie, Fulton, Henry, Lucas, Ottawa, Paulding, Sandusky, Williams & Wood counties
Sandra Hamilton, Advocates for Basic Legal Equality
525 Jefferson Avenue, Ste 300
Toledo, OH 43604
1-800-542-1874
- Region 5 - Mansfield Area
Serving Ashland, Crawford, Huron, Knox, Marion, Morrow, Richland, Seneca & Wyandot counties
Betty Thompson
780 Park Ave., W.
Mansfield, OH 44906
1-800-860-5799
www.aaa5ohio.org/programs-longtermcare.asp
- Region 6 - Columbus Area
Serving Delaware, Fairfield, Franklin, Fayette, Licking, Madison, Pickaway & Union counties
Susan Marshall, Catholic Social Services
197 E. Gay St.
Columbus, OH 43215
1-800-536-5891
www.colscss.org
- Region 7 - Portsmouth Area
Serving Adams, Brown, Gallia, Highland, Jackson, Lawrence, Pike, Ross, Scioto & Vinton counties
Kaye Mason-Inoshita
1644 11th Street
Portsmouth, OH 45662
1-800-582-7277
www.aaa7.org/p_ombudsman.htm
- Region 8 - Marietta Area
Serving Athens, Hocking, Meigs, Monroe, Morgan, Noble, Perry & Washington counties
Kimberly Flanigan, Area Agency on Aging
P.O. Box 370
Reno, OH 45773
1-800-331-2644
- Region 9 - Cambridge Area
Serving Belmont, Carroll, Coshocton, Guernsey, Harrison, Holmes, Jefferson, Muskingum & Tuscarawas counties
Sam McCoy
821 Anola Ave., Suite D
Dover, OH 44622
1-800-967-0615
- Region 10a - Cleveland Area
Serving Cuyahoga, Geauga, Lake, Lorain & Medina counties
Debby Allen, LTCOP
2800 Euclid Ave., Suite 200
Cleveland, OH 44115
1-800-365-3112
www.ltco.org
- Region 10b - Akron Area
Serving Portage, Stark, Summit & Wayne counties
Sam McCoy, LTCOP
1550 Corporate Woods Pkwy.
Uniontown, OH 44685
1-800-421-7277
- Region 11 - Youngstown Area
Serving Ashtabula, Trumbull, Columbiana & Mahoning counties
John Saulitis
5555 Youngstown Warren, Ste 2685
Youngstown, OH 44503
1-800-589-5826
www.aaa11.org/ombudsman.asp
