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The Ohio Department of Aging

Ohio Department of Aging MyCare Ohio

MyCare Ohio

You, Your Ombudsman, and MyCare Ohio

About the MyCare Ohio Ombudsman

Your MyCare Ohio plan includes all benefits available through traditional Medicaid and Medicare programs (unless you opted out of the Medicare benefits of MyCare Ohio), including long-term care services and mental health services.

An Ombudsman will work with you, your managed care plan and/or your providers to solve problems. Ombudsman assistance for MyCare Ohio participants also includes providing information about services and explaining your rights.

Ombudsman services are free!

 

Your MyCare Ohio Care Plan

As a member of MyCare Ohio, you have the right to expect your services to be excellent. This means that the services you receive should be:

  • Managed by professionals who understand your needs and preferences and who respond to your questions and comments;
  • Delivered by caregivers who are well-trained;
  • Provided with dignity and respect for you as an individual; and
  • Based on your choices

You are in charge of your health care and are at the center of the MyCare Ohio team, which includes your care manager, primary care doctor, specialists and other providers. It can also include your family members and caregivers. With the help of this team, a care plan is created to outline your health care choices and preferences.

Important questions to consider about your MyCare Ohio plan:

Care management:

  • Do you know the name of your care manager?
  • Has your care manager contacted you?
  • Do you know how to contact your care manager?

Care plan:

  • Are you involved in writing your care plan?
  • Are you able to choose what is in your care plan?
  • Are you able to choose when and where you receive your health care services?

Providers:

  • Can you find a provider who accepts your insurance?
  • Do your health care providers provide the services in your care plan?

If you answered "no" to any of these questions, or are not satisfied with any other element of your MyCare Ohio, an ombudsman can help you resolve issues with your plan and providers.

For assistance, contact:
Office of the State Long-Term Care Ombudsman
1-800-282-1206
OhioOmbudsman@age.ohio.gov
Or contact your regional ombudsman

 

Testimonials

 

MyCare Ohio Plans

MyCare Ohio members may have one of five managed care plans:

  • Aetna
  • Buckeye
  • CareSource
  • Molina
  • United Healthcare

Not all plans are available in all parts of the state, however, regardless of where they live, all members can choose from at least two plans. More information about MyCare Ohio enrollment from the Ohio Department of Medicaid...

Ohio Medicaid Consumer Hotline
1-800-324-8680