QUALITY

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The Ohio Department of Aging

Ohio Department of Aging Long-term Care Ombudsman Programs

Ombudsman: Step Up for Consumer Rights

For assistance, call:
1-800-282-1206

Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights.

Ombudsmen do not “police” nursing homes and home health agencies. Instead, they work with providers, residents, their families and other representatives to resolve problems and concerns. Ombudsmen advocate a person-centered approach to meeting the needs and honoring the preferences of their clients. Ombudsmen link residents with services or agencies, offer advice on selecting long-term care providers, inform consumers about their rights and provide information and assistance with benefits and insurance.

 

 

Get Help

Twelve Regional Long-term Care Ombudsman Programs safeguard consumers of care services in their areas. Click here to find the program serving your community or call the state office at 1-800-282-1206 for assistance.

Looking for information about a long-term care facility? The Long-Term Care Consumer Guide is an interactive resource that includes information about nursing homes and residential care facilities in Ohio, such as size, location, services offered, customer satisfaction, regulatory compliance, performance measures and more.

The Ombudsman's office also supports Ohio Benefit Bank, a resource that helps consumers identify benefits for which they may qualify and, in some cases, apply for them.

Looking for help for yourself or a loved one outside of Ohio? Find Long-term Care Ombudsman programs in other states.

Need help with legal matters? ProSeniors provides free legal information, advice and referral for Ohio residents of age 60 and older.

 

Resources

Office of the State Long-Term Care Ombudsman Annual Report, FFY 2013 - Learn about the continuing mission of the State Long-term Care Ombudsman, its accomplishments and its continued advocacy on behalf of consumers and their families.

Residents' Rights Flier - Know your rights as a consumer of long-term services and supports.

Discharge Rights Flier - Learn what rights long-term care consumers have when it comes to being discharged from a faility or cut from Medicare or Medicaid services.

Person-Centered Care Fact Sheet - Learn how a person-centered approach can support long-term care environments in which consumers and caregivers experience meaning and choice.  

Effective Resident Councils - Resident councils provide a forum for residents to express themselves and suggest positive changes that will benefit the quality of life for all residents.

Program Profile: Ombudsman - Review and download a fact sheet about Ombudsman services in Ohio.

Ombudsman Q&A Brochure - Learn more about the Long-Term Care Ombudsman program and get answers to frequently asked questions.

 

Ohio Benefits

Get Involved


Step Up for Consumer Rights!
Be a Volunteer Ombudsman

Volunteer as an ombudsman and be the eyes and ears of the long-term care ombudsman program. Volunteers visit residents in nursing homes or other long-term care facilities and establish a regular presence in the facility.

Show your support for quality of care in nursing homes by joining the Advancing Excellence in America's Nursing Homes campaign as a concerned consumer or advocate. Encourage your nursing home contacts to sign up as well.

Family Councils help make consumers' voices heard. Join or help form a family council at the facility where your loved one resides.

Participate in the Person-Centered Care Coalition to engage nursing homes in changing their culture. Register to learn more about upcoming events, get involved in one or more coalition subcommittees or volunteer to mentor others in the nursing home industry.

 

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