Are they taking good care of you or a loved one?
Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights.
Ombudsmen do not “police” nursing homes and home health agencies. Instead, they work with providers, residents, their families and other representatives to resolve problems and concerns. Ombudsmen are advocates who provide a voice to the needs and preferences of clients. Ombudsmen link residents with services or agencies, offer advice on selecting long-term care providers, inform consumers about their rights and provide information and assistance with benefits and insurance.
Regional Long-term Care Ombudsman Programs - Twelve Regional Long-term Care Ombudsmen safeguard consumers of care services in their areas, under the direction of the State Long-term Care Ombudsman.
Volunteer Ombudsman Associates - Trained volunteers are the eyes and ears of the Long Term-Care Ombudsman Program. They visit residents in nursing homes or other long-term care facilities and establish a regular presence in the facility.
Long-Term Care Consumer Guide - The Office of the State Long-term Care Ombudsman also administers the Ohio Long-term Care Consumer guide, an interactive resource that includes information about nursing homes and residential care facilities in Ohio, such as size, location, services offered, customer satisfaction, regulatory compliance, performance measures and more.
Related Information
Program Profile: Ombudsman
Review and download a fact sheet about Ombudsman services in Ohio.
Residents' Rights Flier
Know your rights as a consumer of long-term services and supports.
Ombudsman Q&A Brochure
Learn more about the Long-Term Care Ombudsman program and get answers to frequently asked questions.
State Long-Term Care Ombudsman Report, 2008
Provides a comprehensive picture of long-term care and includes information about major long-term care issues and policy recommendations.
National Ombudsmen
Find Long-term Care Ombudsman programs in other states.
BenefitsCheckUp
Find benefits and services for which you may qualify.
