QUALITY

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The Ohio Department of Aging

Ohio Department of Aging Long-term Care Ombudsman Programs

Ombudsman: Step Up for Consumer Rights

For assistance, call:
1-800-282-1206
Or contact your regional ombudsman.

About the Ombudsman

Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights.

Ombudsmen do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns.

In addition, ombudsmen:

  • Advocate for person-centered approaches by providers to meet the needs and honor the preferences of residents;
  • Link residents with services or agencies;
  • Offer resources for selecting long-term care providers; and
  • Provide information and assistance with benefits and insurance.

Office of the State Long-Term Care Ombudsman Annual Report, FFY 2013

Program Profile: Ombudsman

 

 

 


 

Step Up for Consumer Rights!
Be a Volunteer Ombudsman

 

Consumer Resources

Long-term Care Consumer Guide
Learn about and compare Ohio nursing homes.

Ohio Benefit Bank - Identify public benefits for which you may qualify.

ProSeniors - Free legal information, advice and referral for older Ohioans.

 

MyCareOhio
The ombudsman also serves consumers in MyCare Ohio.
Contact your local ombudsman program for more information.

 

Quality, Person-Centered Care

The Office of the State Long-term Care Ombudsman promotes person-centered care, which puts the consumer at the heart of all care decisions and gives them a voice about what care they receive, from whom, when and where. Person-centered care not only leads to better outcomes for the consumer, but also contributes to higher staff satisfaction and retention.

Advancing Excellence in America's Nursing Homes

Person-Centered Care Coalition