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Ohio Department of Aging Press Release

FOR IMMEDIATE RELEASE
March 3, 2014

Residents of Ohio nursing homes and assisted living facilities rate their providers

Survey results posted online help Ohioans and their families choose quality care

COLUMBUS - The Ohio Department of Aging once again has surveyed residents of Ohio nursing homes and assisted living facilities to determine their satisfaction with the care they receive there. Nursing home residents gave their facilities an 87.5 average overall satisfaction rating, and assisted living residents gave their providers a 92.3 score in the 2013 Long-term Care Resident Satisfaction Survey. Survey results are available online via the recently redesigned Long-term Care Consumer Guide website at www.ltc.ohio.gov.

Every Ohioan deserves access to a wide array of high quality services and supports

"Every Ohioan deserves access to a wide array of high quality services and supports, no matter their age or care needs," said Bonnie K. Burman, Sc.D., director of the department. "We know care that is person-centered and well-coordinated not only increases resident satisfaction, but also creates a more rewarding environment for workers."

"The Resident Satisfaction Survey has long been a tool for Ohio consumers and their families to identify which facilities in their communities can best meet their needs, but it also has evolved to be a valuable resource for facility leadership and staff as well," added Beverley Laubert, the State Long-term Care Ombudsman, whose office directed the survey. "The new priority index included in this survey helps facilities focus their quality improvement efforts on areas that matter most to residents."

Nursing Homes

  • 27,085 residents in 953 facilities participated in the survey.
  • Nearly 55 percent of participating nursing homes with statistically significant results scored above the state average of 87.5 (out of 100 total points).
  • 27 nursing homes received a score of 100 on two key questions: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?"

Assisted Living Facilities

  • 11,013 residents in 598 facilities participated in the survey.
  • More than 55 percent of participating assisted living facilities with statistically significant results scored above the state average of 92.3 (out of 100 total points).
  • 40 assisted living facilities received a score of 100 on two key questions: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?"

The survey was conducted from August 2013 to January 2014 by Vital Research, LLC, under contract with the Ohio Department of Aging. Vital Research, the Scripps Gerontology Center of Miami University and the Margaret Blenkner Institute trained interviewers, who met face-to-face with residents. Residents rated their satisfaction with their facility's environment, activities, administration, staff, laundry, meals and dining, social services and therapy, as well as general satisfaction.

In 2014, nursing home residents' family members will be surveyed about their satisfaction with the care their loved ones receive. Residents of nursing homes and assisted living facilities will be surveyed again in 2015.

TOP 25 OHIO NURSING HOMES
for Resident Satisfaction - 2013

Facility NameCityCountyOverall Score*
Wesley Ridge/Robert A. Barnes CenterReynoldsburgFranklin98.45
Ursuline CenterToledoLucas98.34
Kingston Care Center Of Perrysburg, LLCPerrysburgWood98.25
Wooster Community Hospital Skilled Nursing FacilityWoosterWayne97.48
Autumn at the LakeThornvillePerry97.46
Hampton Woods Nursing Center, Inc.PolandMahoning97.41
Dorothy Love Retirement CommunitySidneyShelby97.19
Parma Community Skilled Nursing FacilityParmaCuyahoga97.19
Sterling Transitional SuitesZanesvilleMuskingum97.1
Euclid Subacute Care CenterEuclidCuyahoga96.94
Lima Memorial Transitional CareLimaAllen96.88
The Kenwood by Senior StarCincinnatiHamilton96.47
Brookview Healthcare CenterDefianceDefiance96.4
Kendal at GranvilleGranvilleLicking96.12
Shepherd Of The Valley-BoardmanYoungstownMahoning96.11
The Laurels Of MassillonMassillonStark95.99
North Park Care CenterBrook ParkCuyahoga95.97
The AtlantesCincinnatiClermont95.96
Aultman Transitional Care CenterCantonStark95.88
Transitional Care UnitSaint MarysAuglaize95.78
Autumn Health Care of Mount VernonMount VernonKnox95.62
Bowerston Hills Nursing & RehabilitationBowerstonCarroll95.61
Valley View Healthcare CenterFremontSandusky95.59
Mount Notre Dame Health CenterCincinnatiHamilton95.52
Willow Brook Christian HomeColumbusFranklin95.51

* Overall satisfaction score is the average score reported for all survey items

Download all nursing home overall scores

 

TOP 25 RESIDENTIAL CARE FACILITIES
for Resident Satisfaction - 2013

Facility NameCityCountyOverall Score*
Townview TerraceWoosterWayne99.8
Oak Creek TerraceKetteringMontgomery99.3
Anna Maria of Aurora, Inc.AuroraPortage99.0
Kendal at GranvilleGranvilleLicking98.9
The Home for the AgedYoungstownMahoning98.9
Rochester ParkNavarreStark98.7
Sateri Home - 102YoungstownMahoning98.7
Pleasant Pointe Assisted LivingBarbertonSummit98.6
Sateri Home - 920YoungstownMahoning98.5
Vancrest Assisted & IndependentDelphosAllen98.5
McMullen Assisted CareLoudonvilleAshland98.4
Western Reserve Masonic CommunityMedinaMedina98.1
Kingston Residence of PerrysburgPerrysburgWood98.1
Assisted Living Ministry Services, LLCEast LiverpoolColumbiana98.0
Carriage House Assisted LivingSteubenvilleJefferson97.9
Chalet at the Vineyard On CatawbaPort ClintonOttawa97.8
Blanchard HouseKentonHardin97.8
The Village at St. EdwardFairlawnSummit97.8
Carriage House of Fisher-TitusNorwalkHuron97.8
The Gables of HudsonHudsonSummit97.8
Autumn Healthcare of Mt. VernonMount VernonKnox97.7
St Luke Lutheran Community-MinervaMinervaStark97.7
Maple Crest of Mennonite Memorial HomeBlufftonAllen97.6
Clark Memorial HomeSpringfieldClark97.5
Garbry RidgePiquaMiami97.5

* Overall satisfaction score is the average score reported for all survey items

Download all assisted living overall scores

About ODA - The Ohio Department of Aging works to ensure that Ohio is on the leading edge of innovation in responding to the growing and changing aging population. We work with state agencies, area agencies on aging and other local partners to help integrate aging needs into local plans and ensure that aging Ohioans have access to a wide array of high-quality services and supports that are person-centered in policy and practice. Our programs include the PASSPORT Medicaid waiver, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit www.aging.ohio.gov.

 

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