Please Note: You are viewing the non-styled version of The Ohio Department of Aging. Either your browser does not support Cascading Style Sheets (CSS) or it is disabled. We suggest upgrading your browser to the latest version of your favorite Internet browser.
FOR IMMEDIATE RELEASE
April 4, 2012
COLUMBUS - Ohio's nursing home residents gave their facilities an 87.1 overall satisfaction rating, and assisted living residents gave their providers an 92.3 score in the 2011 Long-term Care Resident Satisfaction Survey, conducted under the direction of the Ohio Department of Aging. The current results demonstrate a continuing upward trend for resident satisfaction in both types of care settings since the state began surveying. Full results are posted on the Long-term Care Consumer Guide website at www.ltcohio.org.
"Ohio has taken a national lead in advocating for, and helping long-term care facilities achieve real culture change and provide the high-quality, person-centered care their residents desire and deserve," said Bonnie Kantor-Burman, director of the department. "Staff, administrators, residents and their families are more interconnected than ever, and the caliber of care is improving as a result."
Residents rated their satisfaction with their facility's environment, activities, administration, direct care/nursing assistants, laundry, meals and dining, social services and therapy, as well as general satisfaction. Twenty-four nursing homes and 34 assisted living facilities received a score of 100 on key questions: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?"
Beginning this year, the amount of a nursing home's payment that is tied to achieving quality will increase from 1.7 percent of the Medicaid reimbursement rate to 9.7 percent. Satisfaction survey scores will be used to determine eligibility for three of the new measures: overall satisfaction; choice in rising and retiring times; and the ability of residents to personalize their rooms. Of 957 participating nursing homes, 256 would currently qualify for these three measures. Nursing facilities can learn about the new quality measures and obtain technical assistance through the state's new Long-term Care Quality Incentive website at ltcquality.ohio.gov.
"Working together as staff, administrators, residents, families and advocates, we can and will achieve excellence in long-term care for all Ohioans," added Beverley Laubert, the state's Long-term Care Ombudsman. "Consumers and their families are engaging more and more with their care providers, and the providers are responding. That is a win-win for all Ohioans."
This was the third time the state has conducted a resident satisfaction survey of residential care facilities, better known as assisted living facilities. Ohio's survey is the only statewide assisted living consumer satisfaction survey in the nation. Though results are not used in reimbursement formulas for residential care facilities, their availability on the Long-term Care Consumer Guide website helps the public make informed decisions in a tightly competitive market.
The survey was developed for the department by Scripps Gerontology Center of Miami University and the Margaret Blenkner Institute, and was conducted between July 2011 and January 2012 by Vital Research, LLC. Trained interviewers met face-to-face with a sample of residents at each facility to fill out the survey. In 2012, family members of Ohio nursing home residents will be surveyed about their satisfaction with the facilities. Residents of nursing homes and assisted living facilities will be surveyed again in 2013.
TOP 25 OHIO NURSING HOMES
for Resident Satisfaction 2011
| Facility Name | City | County | Overall Satisfaction Score* |
| Otterbein North Shore | Lakeside | Ottawa | 98.65 |
| Mother Margaret Hall Nursing Home | Mount Saint Joseph | Hamilton | 98.45 |
| Salem Community Hospital - SNF | Salem | Columbiana | 98.02 |
| Transitional Care Unit | Saint Marys | Auglaize | 97.58 |
| Rosary Care Center | Sylvania | Lucas | 97.39 |
| Vancrest of Convoy | Convoy | Van Wert | 96.74 |
| Glenmont | Hilliard | Franklin | 96.7 |
| Sarah Jane Living Center | Delphos | Van Wert | 96.7 |
| Hocking Valley Community Hospital - SNF | Logan | Hocking | 96.64 |
| Bowling Green Manor | Bowling Green | Wood | 96.54 |
| St. Rita's Transitional Care Unit | Lima | Allen | 96.52 |
| Willows at Bellevue | Bellevue | Sandusky | 96.3 |
| Grace Brethren Village | Englewood | Montgomery | 96.23 |
| Parma Community Skilled Nursing Facility | Steubenville | Jefferson | 96.09 |
| Otterbein Skilled Nursing and Rehabilitation Monclova | Monclova | Lucas | 96.08 |
| Swanton Valley Care And Rehabilitation Center | Swanton | Fulton | 96.08 |
| Saint Angela Center | Pepper Pike | Cuyahoga | 96.07 |
| Berkeley Square Retirement Center | Hamilton | Butler | 95.9 |
| The Lutheran Home | Napoleon | Henry | 95.86 |
| Otterbein Portage Valley | Pemberville | Wood | 95.81 |
| Mount Pleasant Retirement Village | Monroe | Butler | 95.68 |
| Genoa Care Center | Genoa | Ottawa | 95.62 |
| Williams County Hillside Country Living | Bryan | Williams | 95.6 |
| Cherith Care Center at Willow Brook | Delaware | Delaware | 95.59 |
| Mohun Health Care Center | Columbus | Franklin | 95.58 |
* Overall satisfaction score is the average score reported for all survey items
TOP 25 OHIO RESIDENTIAL CARE FACILITIES
for Resident Satisfaction 2011
| Facility Name | City | County | Overall Satisfaction Score* |
| Grace Brethren Village | Englewood | Montgomery | 100.0 |
| Patriot Ridge Community | Fairborn | Greene | 99.7 |
| Browning Masonic Community, Inc. | Waterville | Lucas | 99.2 |
| The Woodlands at Sunset House | Toledo | Lucas | 99.1 |
| Roselawn Manor | Spencerville | Allen | 98.9 |
| Assisted Living Ministry Services, LLC | East Liverpool | Columbiana | 98.8 |
| Briarwood Village | Coldwater | Mercer | 98.7 |
| The Convalarium at Indian Run | Dublin | Franklin | 98.7 |
| Maple Crest Of Mennonite Memorial Home | Bluffton | Allen | 98.7 |
| Paisley Home for the Aged | Youngstown | Mahoning | 98.6 |
| Governor's Pointe | Mentor | Lake | 98.5 |
| Sumner On Ridgewood | Copley | Summit | 98.4 |
| Otterbein North Shore Retirement Community Lakeside | Marblehead | Ottawa | 98.3 |
| The Gardens of Paulding | Paulding | Paulding | 98.2 |
| Genoa Retirement Village | Genoa | Ottawa | 98.1 |
| Quaker Heights Care Community | Waynesville | Warren | 98.1 |
| Oakleaf Village | Toledo | Lucas | 98.1 |
| Chalet at the Vineyard on Catawba | Port Clinton | Ottawa | 98.1 |
| Grand Court Findlay | Findlay | Hancock | 98.1 |
| Bradley Bay Health Center | Bay Village | Cuyahoga | 98.0 |
| Dr. Roy A. Burkhart Center | Columbus | Franklin | 97.9 |
| Alpine Village Assisted Living | Napoleon | Henry | 97.9 |
| Manor House Assisted Living | Antwerp | Paulding | 97.8 |
| Elmwood Assisted Living at the Springs, the Inn Beautiful | Green Springs | Seneca | 97.8 |
| Copeland Oaks Rest Home | Sebring | Mahoning | 97.8 |
* Overall satisfaction score is the average score reported for all survey items
About ODA - The Ohio Department of Aging works to ensure that our elders are respected as vital members of society who continue to grow, thrive and contribute. We work with state agencies and community partners, including area agencies on aging, to help integrate aging needs into local plans and ensure that aging Ohioans have access to a wide array of high-quality services and supports that are person-centered in policy and practice. Our programs include the PASSPORT Medicaid waiver, caregiver support, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit www.aging.ohio.gov.
Contact:
Online Contact Form…
