Ohio Department of Aging Press Release

FOR IMMEDIATE RELEASE
March 4, 2010

State Releases List of Top Nursing Homes and Assisted Living Facilities for Resident Satisfaction

Survey Results Can Help Consumers Make Informed Decisions

COLUMBUS - Ohio nursing home and residential care facility residents are generally satisfied with the care they receive, according to the results of the 2009 Long-term Care Resident Satisfaction Survey, released by the Ohio Department of Aging.

The average nursing home satisfaction score statewide was 85.85 (out of a possible 100). Of 955 participating nursing homes, 506 scored above the statewide average of 85.85, making them eligible for an additional "quality point" in a reimbursement formula used by the Ohio Department of Job and Family Services as a way to reward quality in nursing homes.

This was the second time the state has conducted a resident satisfaction survey of residential care facilities, better known as assisted living facilities. Ohio's survey is the only statewide consumer satisfaction survey in assisted living facilities conducted in the nation. Of 558 participating assisted living facilities, 317 scored above the statewide average of 92.07.

"There is nobody better qualified to rate the quality of care facilities than those who live there and receive services," said Barbara E. Riley, director of the Department of Aging. "Nursing homes and residential care facilities are an integral part of the long-term care system in Ohio and we are pleased that many continue to show a commitment to quality care and quality of life for their residents."

The survey was conducted between August, 2009 and January, 2010 by Vital Research, LLC. Staff from Vital Research, Scripps Gerontology Center of Miami University and the Blenkner Institute trained interviewers, who met face-to-face with a sample of residents at each facility to fill out the survey, which was developed by Scripps and the Blenkner Institute.

"We appreciate the time and input from the residents who participated in the survey," said Beverley Laubert, the State Long-term Care Ombudsman, whose office oversaw the survey. "We also appreciate the participation of the facilities and their staff who made such an effort possible. Working together - facilities, residents, families and advocates - we can achieve excellence."

Residents were asked to rate their satisfaction with the facility's environment, activities, administration, direct care/nursing assistants, laundry, meals and dining, social services, therapy, laundry and general satisfaction with the facility. Researchers identified two key questions for residents to consider: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Sixteen nursing homes and 26 assisted living facilities received a score of 100 on both questions.

The full survey results are available on the Ohio Long-term Care Consumer Guide Web site.

In 2010, family members of Ohio nursing facilities will be surveyed about their satisfaction with the facilities. Residents of nursing homes and assisted living facilities will be surveyed again in 2011.

Top 25 Ohio Nursing Homes for Resident Satisfaction 2009

Facility Name	Overall Satisfaction Score*	City	County
Summa Barberton Hospital Transitional Care Services Unit	98.21	Barberton	Summit
Salem Community Hospital, Skilled Nursing Facility	98.15	Salem	Columbiana
Saint Angela Center	97.45	Pepper Pike	Cuyahoga
Rest Haven Nursing Home	96.86	Mcdermott	Scioto
Sunset House	96.84	Toledo	Lucas
Southwest General Orthopedic Joint and Spine Skilled	96.76	Middleburg Heights	Cuyahoga
Adams County Manor	96.63	West Union	Adams
Little Sisters of the Poor	96.51	Oregon	Lucas
St. John West Shore Hosp. Skilled Nursing Unit	96.42	Westlake	Cuyahoga
Belmont Manor	96.36	St. Clairsville	Belmont
Holly Hill Nursing Home	96.27	Newbury	Geauga
Avalon by Otterbein at Atrium	96.19	Franklin	Warren
Mount Notre Dame Health Center	95.95	Cincinnati	Hamilton
Enniscourt Nursing Care	95.74	Lakewood	Cuyahoga
Main Street Care Center	95.74	Avon Lake	Lorain
Rosary Care Center	95.74	Sylvania	Lucas
Otterbein North Shore	95.64	Lakeside	Ottawa
Genoa Care Center	95.34	Genoa	Ottawa
Summit Transitional Care Unit	95.28	Akron	Summit
Archbishop Leibold Home	95.24	Cincinnati	Hamilton
Kendal at Granville	95.18	Granville	Licking
Ursuline Center	95.01	Toledo	Lucas
Blossom Hill Care Center	94.84	Huntsburg	Geauga
St. Mary of the Woods	94.63	Avon	Lorain
Humility House	94.62	Austintown	Mahoning

 

Top 25 Residential Care Facilities for Resident Satisfaction 2009

Facility Name	Overall Satisfaction Score*	City	County
Clark Memorial Home	99.27	Springfield	Clark
Holly Hill	99.27	Newbury	Geauga
Princeton Place	98.96	Huntsburg	Geauga
Sanctuary of Geneva Limited Partnership	98.93	Geneva	Ashtabula
Residence of Chardon	98.82	Chardon	Geauga
Maple Crest of Mennonite Memorial Home	98.67	Bluffton	Allen
Sacred Heart Home	98.42	Oregon	Lucas
Browning Masonic Community, Inc.	98.08	Waterville	Lucas
Briarcliff Manor	98.07	Middlefield	Geauga
Crown Center at Laurel Lake	98.04	Hudson	Summit
Windsorwood Place	98.01	Coshocton	Coshocton
The Laurels of Massillon	97.81	Massillon	Stark
Waterford at Richmond Heights	97.78	Cleveland	Cuyahoga
Kendal at Oberlin	97.61	Oberlin	Lorain
Plum Creek Assisted Living Llc.	97.59	Brunswick	Medina
The Greenbriar Nursing Center	97.53	Eaton	Preble
Golden Years Assisted Living	97.46	Hamilton	Butler
Arden Courts Westlake	97.45	Westlake	Cuyahoga
Putnam Heritage	97.36	Ottawa	Putnam
Manor House Assisted Living	97.31	Antwerp	Paulding
Carriage Court of Lancaster	97.24	Lancaster	Fairfield
Meadows at Friendship Village	97.19	Dublin	Franklin
Orrvilla Maple Terrace	97.11	Orrville	Wayne
Burton's Ridge	97.07	Lima	Allen
Crossroads at Beaver Creek, Inc.	97.07	East Liverpool	Columbiana

*Overall Satisfaction Score is the average score reported for all survey items.

About ODA

The Ohio Department of Aging provides leadership for the delivery of services and supports that improve and promote quality of life and personal choice for older Ohioans, adults with disabilities, their families and their caregivers. Working with 12 area agencies on aging and other community partners, the department offers home- and community-based Medicaid waiver programs such as PASSPORT, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit www.aging.ohio.gov.