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The Ohio Department of Aging

Ohio Department of Aging Press Release

FOR IMMEDIATE RELEASE
February 15, 2008

State Releases Assisted Living Resident Satisfaction Survey Scores
First Statewide Survey of its Type Used Face-to-Face Interviews

COLUMBUS - The Ohio Department of Aging this week released the results of the first survey in the nation to ask residents of residential care facilities - also known as assisted living facilities - how satisfied they are with the facility and the services it provides. Statewide, 297 out of 514 participating facilities with sufficient resident responses scored above the statewide average of 91.73 percent. An additional 30 facilities either chose not to participate or had too few residents participating to meet the survey's margin of error.

"Assisted living is an alternative to nursing facility care that is growing in popularity with today's older people and their families," said Barbara E. Riley, director of the Department of Aging. "These survey results show us that most assisted living providers in the state are successfully meeting the expectations of their residents for a high quality of life and care."

"Ohioans who are considering assisted living as an option for long-term care now have another tool they can use to make informed decisions," said Beverley Laubert, the State Long-term Care Ombudsman, whose office oversaw the survey. "Plus, these surveys help facilities identify things they do well and things they could improve upon. All consumers of long-term services and supports benefit from the information gathered."

The survey was conducted by Vital Research, LLC, under contract with the department. Between July and December, 2007, interviewers trained by Vital Research, Scripps Gerontology Center of Miami University and the Margaret Blenkner Research Institute met face-to-face with approximately 9,200 residents to complete the survey. The survey tool was designed by Scripps and the Blenkner Research Institute. Survey costs were supported by an annual fee paid to the state by facilities.

Residents were asked to rate their satisfaction on a number of factors, including activities, choice, care and services, employee relations, employee responsiveness, meals and dining, laundry and general satisfaction. In addition, researchers identified two key questions for residents to consider: "Overall, do you like living here?" and "Would you recommend this place to a family member or friend?" Twenty-four facilities received a score of 100 on both questions.

A list of facility scores is available online at Aging.Ohio.gov. Survey reports for each facility are available on the Ohio Long-term Care Consumer Guide (www.ltcohio.org), along with the results of a similar survey of nursing home resident satisfaction, conducted during the same time period.

In 2008, family members of nursing home residents will be surveyed about the care their loved ones are receiving. Residents of nursing homes and assisted living facilities will be surveyed again in 2009.

TOP 30 OHIO RESIDENTIAL CARE FACILITIES FOR RESIDENT SATISFACTION*
Facility Name Overall Satisfaction Score* City County
Hospitality House 99 Massillon Stark
Manor House Assisted Living 98.8 Antwerp Paulding
Martha Manor Home for Aged Women 98.8 Steubenville Jefferson
Minford Retirement Center - Elbrook 98.8 Minford Scioto
Welsh Home for the Aged 98.8 Rocky River Cuyahoga
Mennonite Memorial Home 98.7 Bluffton Allen
Sacred Heart Home 98.7 Oregon Lucas
Judson Palmer Home 98.6 Findlay Hancock
Good Shepherd Home 98.5 Fostoria Seneca
Little Sisters of the Poor 98.4 Cleveland Cuyahoga
Colonial Nursing Center of Rockford 98.3 Rockford Mercer
Holzer Assisted Living - Jackson 98.3 Jackson Jackson
Regina Health Center 98.3 Richfield Summit
Woodlands at Sunset House, The 98.3 Toledo Lucas
Heritage, The 98.2 Findlay Hancock
Gardens at Celina, The 98.1 Celina Mercer
Wedgewood Estates of Mansfield 98.1 Mansfield Richland
A.M. McGregor Home, The 98 East Cleveland Cuyahoga
Carriage House Assisted Living 98 Steubenville Jefferson
Judson Manor 98 Cleveland Cuyahoga
Vancrest Assisted & Independent 98 Delphos Allen
River Bend House 97.8 Wheelersburg Scioto
Wayne Manor 97.8 Wooster Wayne
Burton's Ridge 97.7 Lima Allen
Carriage Court of Kenwood 97.7 Cincinnati Hamilton
Rochester Park 97.7 Navarre Stark
Clark Memorial Home 97.6 Springfield Clark
Falls Village Retirement Community, LTD 97.6 Cuyahoga Falls Summit
Vancrest Assisted Living 97.6 Van Wert Van Wert
Orrvilla Maple Terrace 97.5 Orrville Wayne

*Overall satisfaction score is the average score reported for all survey items
Download the complete list of overall scores... (Excel 174kb)

FACILITIES THAT SCORED 100 ON THE TWO KEY QUESTIONS**
Facility Name City County
A.M. McGregor Home, The East Cleveland Cuyahoga
Abbington of Powell Powell Delaware
Beeghly Oaks Youngstown Mahoning
Clark Memorial Home Springfield Clark
Elms Retirement Village Wellington Lorain
Green Hills Inn West Liberty Logan
Hillside Acres Willard Huron
Hillspring Health Care & Rehabilitation Center Springboro Warren
Hilty Memorial Home, Inc. Pandora Putnam
Hospitality House Massillon Stark
Judson Manor Cleveland Cuyahoga
Kendal at Granville Granville Licking
Life Care Center of Elyria Elyria Lorain
Manor House Assisted Living Antwerp Paulding
Martha Manor Home for Aged Women Steubenville Jefferson
Oak Creek Terrace Kettering Montgomery
Orrvilla Maple Terrace Orrville Wayne
Otterbein-Lebanon Retirement Community Lebanon Warren
Sacred Heart Home Oregon Lucas
Saint Luke Lutheran Home for the Aging North Canton Stark
Saint Mary's Living Center Saint Mary's Auglaize
Sateri Home 920 Youngstown Mahoning
Welsh Home for the Aged Rocky River Cuyahoga
Woodlands at Sunset House, The Toledo Lucas

**Researchers identified two key questions for families to consider: "Overall, do you like living here?" and "Would you recommend this place to a family member or friend?"

About ODA

The Ohio Department of Aging provides leadership for the delivery of services and supports that improve and promote quality of life and personal choice for older Ohioans, adults with disabilities, their families and their caregivers. Working with 12 area agencies on aging and other community partners, the department offers home- and community-based Medicaid waiver programs such as PASSPORT, the long-term care ombudsman program, the Golden Buckeye Card and more.