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Ohio Department of Aging Aging Connection - April 2010

Aging Connection

CONNECT TO | Research & Resources
April 2010

Ohio Survey Asks Facility Residents About Their Satisfaction
Results Available Online To Help Consumers Make Informed Decisions

Ohio nursing home and residential care facility residents are generally satisfied with the care they receive, according to the results of the 2009 Long-term Care Resident Satisfaction Survey, released by the Ohio Department of Aging.

Long-term Care Resident Satisfaction Survey

The survey, developed by the Scripps Gerontology Center of Miami University and the Blenkner Institute, was conducted between August, 2009 and January, 2010 by Vital Research, LLC. Staff from Scripps, the Blenkner Institute and Vital Research trained interviewers, who met face-to-face with a sample of residents at each facility to fill out the survey. Nursing homes and residential care facilities support the survey through a fee charged by the state.

Residents were asked to rate their satisfaction with the facility's environment, activities, administration, direct care and nursing assistants, laundry, meals and dining, social services, therapy, laundry and general satisfaction with the facility. Researchers identified two key questions for residents to consider: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Sixteen nursing homes and 26 assisted living facilities received a score of 100 on both questions.

More than 23,000 residents in 955 nursing homes participated in the survey. Interviewed residents ranged in age from 19 to 109 years, with an average of 79. Thirty-one percent were male, 69 percent were female and the average length of stay was 2.3 years.

The average nursing home satisfaction score statewide was 85.85 out of a possible 100. Almost 53 percent (506) of the nursing homes scored above the statewide average of 85.85, making them eligible for an additional "quality point" in a reimbursement formula used by the Ohio Department of Job and Family Services as a way to reward quality in nursing homes.

This was the second time the state has conducted a resident satisfaction survey of residential care facilities, better known as assisted living facilities. Ohio's survey is the only statewide consumer satisfaction survey in assisted living facilities conducted in the nation. Approximately 9,813 residents of 558 participating assisted living facilities completed the survey. More than 56 percent (317) of the facilities scored above the statewide average of 92.07.

Many of the high scoring nursing facilities are, in fact, short-term rehabilitation centers located in hospital settings. Short-term residents, who are recovering from a hip repair or shoulder surgery, generally do not have time to form a firm opinion about activities, dining or their regular caregivers. As in previous years, non-profit facilities appear prominently on the lists of the top facilities for resident satisfaction.

Lists of the top 25 nursing homes and residential care facilities can be found on the Ohio Department of Aging Web site. The full survey results are available on the Ohio Long-term Care Consumer Guide Web site.

In 2010, family members of Ohio nursing facilities will be surveyed about their satisfaction with the facilities. Residents of nursing homes and assisted living facilities will be surveyed again in 2011.

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