For Consumers

Whether you are looking for a nursing home or caring for someone who is living in a nursing home, you should Expect Excellence. We hear time and time again that if people living in nursing homes have a friend or family member visiting regularly and demanding excellence, care is better. Our goal for nursing homes is to create homes where people live and work with meaning and purpose. Nursing homes receive Medicaid payment for achieving certain measures of quality and we have provided many resources to help them make progress. Now, consumers must raise their own expectations for quality and person-centered care.


Step Up for Consumer Rights

The Office of the State Long-term Care Ombudsman advocates for people receiving care in nursing homes and other care settings. Volunteer Ombudsman Associates help provide a voice for the concerns of long-term care consumers. They visit consumers and facilities, observe conditions and talk to consumers about their caregivers and the services they receive. They help providers give excellent care while helping consumers learn to expect excellence.

Volunteer to be an Ombudsman Associate.

Quality Incentive Fact Sheets

Use the following guides to learn what the quality incentives mean for you and your loved ones, as well as how to ask the right questions to make sure that any facility you are considering has quality, person-centered care as a priority. These printable guides require Adobe Acrobat Reader or equivalent to view.


Consumer Resources

Office of the Long-term Care Ombudsman

Music & Memory

Conversations with Bonnie and Bev

Bonnie K. Burman, director of the Ohio Department of Aging, and Beverley Laubert, the state long-term care ombudsman, sat down to discuss some of the nursing home quality measures and what they mean for consumers.

Expecting Excellence

Pain Management


Consistent Assignment

Staff Retention