QUALITY

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The Ohio Department of Aging

Ohio Department of Aging Ombudsman Associate Program

Do you want to make a difference in the lives of others?

Do you believe that everyone deserves to be treated with dignity and respect?

Do you want to help others make informed choices about where they live and the care they receive?

Volunteer to be a Long-term Care Ombudsman Associate!

 


Why we step up for consumer rights!

 

Ombudsman Associates are volunteer advocates who provide a voice for the concerns of long-term care consumers who are living in their own homes, nursing homes or assisted living. Volunteers are one of the most valued resources of the Office of the State Long-term Care Ombudsman.

Volunteers make regular visits, observe conditions and engage residents in conversation to learn about problems or concerns consumers may have regarding care and services. In nursing homes and assisted living facilities, volunteers observe conditions and care and inform residents about their rights. For consumers who choose to receive care in their own homes, volunteers talk to consumers about their caregivers and services they receive.

 

Volunteer! Click here.
Apply today to become a Volunteer Ombudsman Associate

 

To become a Volunteer Ombudsman Associate, complete our online application or call 1-800-282-1206 today. Your application will be forwarded to the regional Ombudsman program serving your community. We will equip you with free certification training.

Office of the State Long-Term Care Ombudsman Annual Report, FFY 2013

 


A volunteer ombudsman stepped up for me!

 

Ombudsman volunteers say:

  • "I feel I have already started to make a difference and I've only visited four times."
  • "I am proud to know that I helped make it better for the clients."
  • "When I leave, I have such a happy heart."
  • "It seems we often get more out of it than we give."
  • "The residents know me, trust me, and know everything they tell me is in confidence."
  • "I'm proud of the respect I get during visits. Staff will stop and listen to me."

 


A volunteer ombudsman stepped up for Mom!

 

Ombudsman volunteers:

  • Provide information to residents, family and staff about the Ombudsman program and resident rights;
  • Resolve uncomplicated complaints;
  • Work with Ombudsman staff to investigate and resolve more complicated complaints and issues;
  • Inform and support state and regional policy advocacy; and
  • Work with resident councils.