Ohio Department of Aging
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Publisher: Ohio Department of Aging
Published Date: May 2007
Introduction
Ohio’s PASSPORT program currently serves about 26,000 older adults by providing in-home services that allow them to continue to live in the community rather than nursing homes. In October 2006, the latest PASSPORT Consumer Satisfaction Survey was sent out to over 4,100 PASSPORT consumers. It measured both overall consumer satisfaction with the home care program and the work of the case managers who help the older consumers.
Sampling: PASSPORT consumers who had received services for at least six months were used as the base for the sample. Based upon their total number of consumers in August, 2006, the size of the sample for each PASSPORT Administrative Agency (PAA) was determined. This sample size was large enough so that ODA could be confident of the results within plus or minus 5%. The eligible consumers were assigned a random number and then selected from each of the PAA’s (page 7).
Return: Of the surveys sent out, 7 were returned to the Ohio Department of Aging because the address was incorrect or the consumer had moved or died (page 7). By the end of January 2007, 2,419 surveys or 58% were returned. This is nearly identical to the 2003 response rate of 59% (page 7 shows the number returned for each PAA and corresponding response rate). Almost a majority of the surveys (47%) were completed by the consumer alone (page 8). Family members were involved in completing another 39% of the surveys. In 3% of the surveys, the response was left blank.
Results: Overall, the majority of PASSPORT consumers are very pleased with the services they are receiving (page 9). Statewide, 91.0% of the surveyed consumers were “very satisfied” or “extremely satisfied” which is identical to the 2003 results. The percentage of consumers who would “definitely” recommend the PASSPORT program to a friend remains very high with a statewide average of 87%, the same percentage as in 2003. Only 1% reported that they would “probably not” recommend the program (page 19). Overall, the results show continual satisfaction in PASSPORT services with extremely satisfied and very satisfied answers making up on average 90% of the replies to each survey question. The outstanding results of survey participants being pleased with the PASSPORT Program in 2006 have not diminished from what they were during the 2003 survey period.
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Ohio Department of Aging