Ombudsman Q&A

Publisher: Office of the State Long-term Care Ombudsman

Description

The Ohio Department of Aging's Long-Term Care Ombudsman Program addresses concerns about the quality of long-term care services and paves the way for the solution of problems arising between providers and consumers. Ombudsmen work with consumers to ensure these services are being provided appropriately and with respect for the consumer's rights.

This brochure describes the Long-Term Care Ombudsman Program in detail and provides answers to the most frequently asked questions about ombudsmen, including:

What do ombudsmen do?
How do they work with nursing homes and other types of care arrangements?
How do you file a complaint?
How can I get involved?
What are my rights as a long-term care consumer?

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