Ohio Department of Aging

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Twelve Regional Long-term Care Ombudsmen safeguard consumers of care services in their areas, advocating for quality care, investigating complaints and giving them a voice. About half of these regional programs are part of the Area Agency on Aging, while the other half are housed within other community service and advocacy agencies.

Ombudsmen field complaints about long-term care services, voice clients' needs and concerns to nursing homes, home health agencies, and other providers of long-term care. While they do not "police" nursing homes and home health agencies, they work with the long-term care provider and you, your family, or other representatives to resolve problems and concerns you may have about the quality of services you receive.

Ombudsmen link you with the services or agencies you need to live a more productive, fulfilling life, advise you on selecting long-term care in Ohio, inform you about the rights of consumers and provide information and assistance with benefits and insurance.

Program Profile: Office of the Long-term Care Ombudsman

Regional Long-term Care Ombudsman Programs

• Region 1 - Cincinnati Area
  Serving Butler, Clermont, Clinton, Hamilton & Warren counties
  Mary Day, Managing Ombudsman, Pro-Seniors LTCOP
  7162 Reading Road, Suite 1150
  Cincinnati, OH 45237
  1-800-488-6070
  www.proseniors.org
• Region 2 - Dayton Area
  Serving Champaign, Clark, Darke, Greene, Logan, Miami, Montgomery, Preble & Shelby counties
  Sandy Cherry
  15 E. Fourth St., Suite 208
  Dayton, OH 45402
  1-800-395-8267
• Region 3 - Lima Area
  Serving Allen, Auglaize, Hancock, Hardin, Mercer, Putnam & Van Wert counties
  Marianne Bradshaw
  892-A S. Cable Road
  Lima, OH 45805-2516
  1-800-653-7778
• Region 4 - Toledo Area
  Serving Defiance, Erie, Fulton, Henry, Lucas, Ottawa, Paulding, Sandusky, Williams & Wood counties
  Sandra Hamilton, Advocates for Basic Legal Equality
  740 Spitzer Bldg., 520 Madison Ave.
  Toledo, OH 43604
  1-800-542-1874
• Region 5 - Mansfield Area
  Serving Ashland, Crawford, Huron, Knox, Marion, Morrow, Richland, Seneca & Wyandot counties
  Betty Thompson
  780 Park Ave., W.
  Mansfield, OH 44906
  1-800-860-5799
• Region 6 - Columbus Area
  Serving Delaware, Fairfield, Franklin, Fayette, Licking, Madison, Pickaway & Union counties
  Susan Marshall, Catholic Social Services
  197 E. Gay St.
  Columbus, OH 43215
  1-800-536-5891
• Region 7 - Portsmouth Area
  Serving Adams, Brown, Gallia, Highland, Jackson, Lawrence, Pike, Ross, Scioto & Vinton counties
  Kaye Mason-Inoshita
  1644 11th Street
  Portsmouth, OH 45662
  1-800-582-7277
  www.aaa7.org/p_ombudsman.htm
• Region 8 - Marietta Area
  Serving Athens, Hocking, Meigs, Monroe, Morgan, Noble, Perry & Washington counties
  Kimberly Flanigan, Area Agency on Aging
  P.O. Box 370
  Reno, OH 45773
  1-800-331-2644
• Region 9 - Cambridge Area
  Serving Belmont, Carroll, Coshocton, Guernsey, Harrison, Holmes, Jefferson, Muskingum & Tuscarawas counties
  Sam McCoy
  821 Anola Ave., Suite D
  Dover, OH 44622
  1-800-967-0615
• Region 10a - Cleveland Area
  Serving Cuyahoga, Geauga, Lake, Lorain & Medina counties
  Debby Allen, LTCOP
  2800 Euclid Ave., Suite 200
  Cleveland, OH 44115
  1-800-365-3112
• Region 10b - Akron Area
  Serving Portage, Stark, Summit & Wayne counties
  Sam McCoy, LTCOP
  1550 Corporate Woods Pkwy.
  Uniontown, OH 44685
  1-800-421-7277
• Region 11 - Youngstown Area
  Serving Ashtabula, Trumbull, Columbiana & Mahoning counties
  John Saulitis
  Ohio One Bldg., 25 E. Boardman St.
  Youngstown, OH 44503
  1-800-589-5826